CPL Online has introduced a series of added-value reporting and data-analysis functions for its clients as a result of its sophisticated Big Data Platform.
Clients whose training platforms have been developed, and are hosted and managed by CPL Online have the ability to analyse billions of rows of data, leading to a better understanding of their workforce and the potential to benefit from cost savings to their business.
The company which was formed in 2010 and specialises in bespoke digital services and products as well as e-learning for the hospitality sector, switched to using the Big Data Platform in 2012. The platform, powered by HPCC Systems®, from LexisNexis® Risk Solutions, one the world’s biggest data analytics companies, has enabled CPL Online to revolutionise the way in which it processes data. Since its inception, CPL simply doesn't just track pass or fail data, but tracks every button clicked, time spent on each page of a course and the time spent on each question. CPL processes between 200 to 3,000 rows of data per individual course. CPL is one of the first companies to be authorised partners for the open source HPCC Systems platform in the UK. “How it works is that we build algorithms around the data which means we can process and analyse vast amounts in real time. It has allowed us to build customised software for every client and as it stands we have accumulated over half a billion rows of data with the capacity to increase over the next 20 years,” explains David Dasher, Managing Director of CPL Online, who also sits on HPCC Systems Community Advisory Board.
By collecting a huge repository of data since its implementation, CPL now use this unique data to track user trends and spot unusual or suspicious training activity and also highlight the best performing staff. It has also enabled CPL Online to add new features to their brand new, built-for-mobile e-learning courses, which will shortly be launched. CPL is adding new gamification features into its software in order to improve user experience. “For example, take a business with 3,000 employees in the hospitality sector. Each employee’s training and development is managed online via the CPL Online Learning Management System, also known as the Console. The large volume of rows of data we process means that we can identify people who have completed a course too quickly or could have been potentially aided by another person,” added Dasher. The system flags suspicious activity, which it identifies as unusual in comparison to the hundreds of thousands of legitimately completed courses, and can then withhold certificates. In addition, employees who have completed a course such as health and safety and legitimately passed it may be identified as suitable for re-taking the exam, when required by law, without the need to go through refresher training. It would normally cost a business with 3000 employees, based on national minimum wage, £80,000 in labour costs for all employees to complete the 70-minute refresher course. If 40% of those employees passed the courses the first time, with a legitimate pass rate of 90% and over and were no longer required to retake the entire course but just re-sit the exam, a labour cost saving of £39,000 man hours could be made. Heat mapping, the process by which the platform can track mouse movements on a screen, can identify aspects of courses that appeal or are more challenging, enabling the company to amend content to ensure that their e-learning courses are the best product possible. This ability to track how a user performs and interact with courses, which even allows the playback of a user’s course experience, enables CPL to deliver an improved support service to their customers.
Processing the data, CPL Online operates a confidential scoring system for all users which is a useful aid for clients in succession planning.
“When we introduced the Big Data platform the goal was to create a system that could process vast amounts of data in order to spot trends and provide customers with useful analysis. Three years on and this is now possible with the volume of data we have,” said Dasher. “This level of sophisticated analysis will lead to significant changes in the way businesses recruit, train and promote their workforce.”
Last year there were 3.24 million logins on to CPL Online’s console system, which is powered by the Big Data Platform. This figure currently sits at 2.34 million logins for 2015 and is projected to be 4.2 million by the end of the year. Over 2.64 million messages have been sent via the console and over 14.7 million bookshelf items have been assigned. Since 2012, over 1.6 million e-learning courses have been completed.
Award winning innovation
CPL Online was recently bestowed the ‘Innovative Use of HPCC Systems in The Community’ award, which was presented to David Dasher, Managing Director of CPL Online at the annual LexisNexis® Risk Solutions HPCC Systems Engineering Summit held on Tuesday 29th September in Florida, USA.
The award was in recognition of CPL Online’s pioneering development and use of its Big Data Platform.
In presenting this award, Flavio Villanustre, Vice President, Technology at LexisNexis Risk Solutions stated, “CPL Online’s solution is a shining example of the power the HPCC Systems® platform provides along with the cost savings, efficiency and innovation businesses can deliver to their customers by leveraging it within their development efforts. CPL Online has shown an impressive application of using big data insights to drive disruptive business models.”
During the event, David presented to a global audience on ‘How HPCC Systems is Transforming Training’, explaining how the Big Data Platform, powered by HPCC Systems®, has enabled CPL Online to revolutionise the way in which the company processes data and is transforming training.
Speaking following the conference, David Dasher, who also sits on the HPCC Systems Community Advisory Board, said:“We are thrilled to have received this award in recognition of the innovation we have demonstrated using HPCC Systems. To be invited to present to some the brightest and best people in technology was an honour. The annual summit is a great forum to talk about new ideas involving Big Data, which will play a huge part in the future of CPL Online.”