Course Overview

This course has been authored by Kevin Ashley, Director of eLearning For You, who has a wealth of experience in providing exemplary customer service. This course aims to provide those working with customers the information and skills needed to deliver a consistently high level of customer service within their daily activity and workplace. By the end of this course, learners will:

• Establish the characteristics of positive and negative customer service and discover how to deliver outstanding customer service
• Select a personal approach to create a good first impression
• Discover good listening techniques
• Identify the key skills required to deal with customer complaints
• Develop a personal approach to improve everyday communications and customer interactions

Compatibility

HTML5 is compatible with Windows using Chrome, Firefox and Internet Explorer 9 or higher, Mac OS X and Apple iPads IOS7 or higher.

Purchase

£10.00 + VAT

Price is per person. Discounts are available for group bookings.

Please be advised all courses expire within 1 year from the date of purchase.

Call 0151 647 1057 for more details.

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